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Candidate 4318
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Contact Centre Team Manager

Date Added: 06/10/2020

Permanent Job

Introduction
Due to continued growth in 2020, our client is looking to recruit an experienced Contact Centre Team Manager on a temp to perm basis within their Telesales department.

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Sector: Personnel
Type: Permanent
Location: Bradford
Salary: £25-30,000

Key Responsibilities

  • Daily management of Call Centre agents
  • Overseeing recruitment of new team members
  • Motivating and driving the team to achieve best results and quality lead generation
  • Present results from the previous day to the team in a “group huddle” (socially distanced of course!)
  • Work closely with the Dialler Manager to interpret the dialler stats
  • Manage and complete all wages and overtime forms
  • Assist with any disciplinary issues that arise alongside the HR function
  • Being the escalation point for all agents, answering any technical questions from customers and being comfortable handling challenging situations
  • Conduct 1-1’s with the agents

Key Skills and Experience

  • 5 years’ experience within a Call Centre environment
  • Knowledge of dialler technology and statistics
  • Experience in roster management
  • Team Leadership qualities

Personal Qualities

This is a challenging role so we are looking for someone who has great leadership abilities, someone who is not afraid to ‘muck in’ when the team are busy and it’s all hands on deck.

Additional information

  • Bradford (BD1)
  • 35 hours per week (Involves weekend work)
  • Temp to perm
  • £30k p/a OTE
  • Opportunities for progression

This vacancy is being advertised on behalf of Juice Personnel who is operating as an employment agency.

Please note: As Juice Personnel are a reputable recruitment agency; we do not submit your CV to the end client until you have met with us.

Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.

Closing Date

16/12/2020, 12:00

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Testimonials

""I approached Juice Personnel after having my maternity leave in 2015 to look for a more suitable role which would fit around my new circumstances. It was a pleasure to visit their office & meet with Claire, she made the whole process extremely easy which was such a relief after being away from the working environment for a few months. Within a week she had found me a great position & I continue to work for the same company. She was a great point of contact and offered fantastic advice and support every step of the way. Thank you Claire & Juice Personnel!""

Charlie O'Neil - Placed in a permanent position

"I would like to take this opportunity to say a huge thank you to Juice Personnel for their assistance in helping me gain my recent employment, in particular Resourcing Consultant Viki Freeman who was very professional, extremely helpful and did an excellent job in representing me to a prospective employer which led me to successfully gain an interview, which ultimately resulted in a job offer. Viki always kept me up to date with how things were progressing, unlike previous recruitment agencies I have used where I was the one doing all the chasing for progress. I would also like to mention Kelly Smith who again with great professionalism was very helpful to me. Once again thank you, I would definitely recommend to anyone looking for future employment to try Juice Personnel."

Jayne Noble - Placed in a permanent position

"From my initial contact through to the registration process I found the staff at Juice Personnel to be very polite and professional. You are treated respectfully and not just another CV on a database. "

Dawn Davis - Registered Candidate

"Hi ladies Just to let you know that I have accepted an offer of permanent employment this afternoon so I will no longer require your services. Thank you for everything over the past couple of months, I am really grateful for the temp placements and interviews you have sourced for me. "

Fiona Baker - Registered Candidate

"I found juice personnel extremely friendly and professional and made my job search a much more relaxed experience. Regular feedback and contact made me feel that I was really been looked after, and would definitely recommend them to friends and would use them again for a new job search and for recruiting in my role. Plus the girls were lovely!!!! Emma "

Emma Antsey - Placed in a permanent position

"I have found everyone in the team to be very helpful, friendly, efficient and encouraging during my job search. I felt they had a genuine interest in finding the right job for me and that they were as happy as I was when I was offered the position, thank you. Thank you again for all help Laura "

Laura Self - Placed in a permanent role

"Juice Personnel, is an extremely friendly, down to earth recruitment agency, whom I have used twice in my young professional career. The first being back in 2010, when I had first graduated and a little lost in the world of employment. They secured me a great temporary job, in which I had requested and in turn, developed in to a full time position. Since then, after moving on, traveling the world, I again found myself in the position of looking for a career change. I instantly remembered the amazing service and supportive nature of Juice and called them to help me find my current position. I cannot thank them enough for their helpful, friendly and supportive role, which they took in finding my new career and could not recommend them enough to others! Thank you Bex and the rest of Juice for all your efforts!"

Hannah Raison - Permanent Candidate

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