1st Line Support Technician
Key role information
  • Date added: 08-05-24
  • Hours: Monday to Friday, 9 am to 5 pm Bradford BD1 (hybrid role model) 1 to 2 days a week required in the office as per business needs.
  • Wage: £24 000 TO £26 000 P/A
  • Sector: Commercial
  • Location: Bradford
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An exciting opportunity...

1st Line Support Technician

Juice are working with a great client, who are looking for a well organised and efficient 1st Line Support Technician.

The role involves proactive management and troubleshooting of first-line incidents and requests. The position requires independent work handling tickets for review and resolution daily, with their support desk operating weekdays from 9am to 5pm. Tasks are assigned through a PSA platform and require a 1st line level of technical understanding to resolve the issues raised.

COULD THIS BE YOU?

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The Role

  • Location – Bradford BD1 (hybrid role model)
  • Confident 1st line position
  • Solving between 10-20 tickets daily, with positive feedback
  • Inbound tickets are ‘checked in’ within 15 minutes of arriving
  • Ticket ques worked in methodical order
  • Scripts and procedures utilised to help speed up work
  • Security procedures and vigilance is followed
  • Troubleshooting behind the scenes to minimise disruption
  • Projects/requests covered when required
  • Potential risks identified and mitigated
  • Presents clear communication
  • Friendly and professional manner
  • SOPs and guidance followed
  • Willingness to develop their skillset

About You

  • Experience in a 1st Line technical support position
  • Strong knowledge in Windows and Microsoft
  • Knowledge in group policy administration and active directory services
  • Basic network capabilities (DNS etc)
  • Remote device management skills
  • A keen level of attention to detail
  • A personable nature with ability to communicate technical concepts with non-technical audiences
  • Desirable Skills:
  • Experience in working with an MSP
  • Knowledge with Apple products and support
  • Exposure to Ubiquiti
  • Recognised accreditations (CompTIA, Microsoft Fundamentals)
  • Experience:
  • Customer service: 1 year (preferred)
  • IT: 1 year (required)

Benefits

  • Hybrid working
  • Casual dress
  • Company events
  • Company pension
  • Health & wellbeing programme
  • Birthdays off
  • Annual leave increases with service
  • Career development options
  • Relaxed/fun atmosphere

Frequently Asked Questions

  • How much will it cost for you to find me a job?plus icon

    It’s an age-old myth that recruitment agencies charge candidates. Our services to candidates are completely free of charge. We offer CV writing, career advice, interview preparation (and more), and we don’t charge you a penny!

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    Yes, absolutely, and we recommend you do so to ensure you’re getting your name out there. What we do ask is that you’re honest with both parties. Keep everyone informed of all your job activities, and there should be no issues in doing this.

  • Why should I register with Juice Personnel instead of just finding my own job?plus icon

    Juice Personnel is a reputable recruitment agency with over 60 years of combined professional experience among our consultants. Our in-depth market knowledge is second to none, and our links with local businesses cover the whole of West Yorkshire, giving us access to hundreds of available opportunities. We will fully manage your application and can offer advice, guidance, or a friendly chat should you need us to!

  • I’ve applied for a vacancy online. Does this mean you’ve sent my CV to your client?plus icon

    No, no and no! We pride ourselves on meeting every single candidate we work with. Any recruiters worth their salt will do the same! It’s our professional duty to ensure that we match the right people to the right business, and there is no way we can do this without meeting you first. We also NEVER send your details anywhere without getting your consent first.

  • I’ve sent my CV to you and haven’t heard anything. Why is this?plus icon

    We receive hundreds of CVs daily, so it’s physically impossible to reply to every candidate. We reach out to as many people as possible, but we state in our adverts that if we haven’t contacted you within 48 hours, you can assume your CV wasn’t shortlisted. If in doubt – pick up the phone. We’re always happy to talk about recruitment.