3rd Line Support Technician

Juice are working with a great client, a prominent technology solutions provider based in Leeds, to find a talented 3rd Line Support Technician.

COULD THIS BE YOU?

KEEP LOOKING...

The Role

Resolve complex technical issues escalated from 1st and 2nd line support teams.
Troubleshoot and diagnose hardware, software, and network problems.
Assist in the design, implementation, and maintenance of IT infrastructure, including servers and cloud services.
Conduct root cause analysis to address and prevent recurring issues.
Maintain and update technical documentation, including system configurations and user guides.
Collaborate with third-party vendors and service providers to resolve issues and integrate new technologies.
Support IT projects, including system upgrades, migrations, and installations.
Provide mentorship and support to junior support staff.

About You

Proven experience in a 3rd Line Support role or similar advanced technical support position.
Strong knowledge of Windows and Linux operating systems, network protocols, and server technologies.
Experience with virtualization platforms (e.g., VMware, Hyper-V) and cloud services (e.g., Azure, AWS).
Proficient in Microsoft 365 (Exchange Online, Office Apps).
Experience with Windows Server, including functionalities such as Active Directory, Group Policy, and Hyper-V.
Understanding of Networking concepts (DHCP, DNS, IP Addressing).
Knowledge of best practices in Cyber Security (AV, VPN, Encryption).
Familiarity with the features of Windows 10 and its functionality across different versions.
Ability to confidently troubleshoot various infrastructure and setups.
Understanding of Telecoms, Mobile, and VoIP, including their connectivity.

Benefits

Generous Holiday Allowance: 26 days of paid leave plus public holidays, increasing with service duration (up to 31 days).
Family Health and Wellness Program: Coverage for you and your dependents.
Comprehensive Salary Exchange Options: For various benefits.
Monthly Team Engagement Activities/ Team Breakfast Gatherings
Dedicated Learning Time and Sponsored Certifications
Annual Staff and Partner Social Retreat: Special off-site social event.
Ongoing Skill Development: 2 hours of training provided each week.
Exclusive Staff Discounts.
Exceptional Work Environment.
Interview Process:
Initial Video Call: The first stage of the interview process will be a video call. This will allow our client to discuss your background, skills, and fit for the role, and answer any initial questions you may have.
Technical Face-to-Face Interview: The second stage will involve a face-to-face technical interview in Hull. This in-depth session will focus on assessing your technical expertise and problem-solving abilities.

Frequently Asked Questions

How much will it cost for you to find me a job?

It’s an age-old myth that recruitment agencies charge candidates. Our services to candidates are completely free of charge. We offer CV writing, career advice, interview preparation (and more), and we don’t charge you a penny!
Can I register with more than one agency at a time?

Yes, absolutely, and we recommend you do so to ensure you’re getting your name out there. What we do ask is that you’re honest with both parties. Keep everyone informed of all your job activities, and there should be no issues in doing this.
Why should I register with Juice Personnel instead of just finding my own job?

Juice Personnel is a reputable recruitment agency with over 60 years of combined professional experience among our consultants. Our in-depth market knowledge is second to none, and our links with local businesses cover the whole of West Yorkshire, giving us access to hundreds of available opportunities. We will fully manage your application and can offer advice, guidance, or a friendly chat should you need us to!
I’ve applied for a vacancy online. Does this mean you’ve sent my CV to your client?

No, no and no! We pride ourselves on meeting every single candidate we work with. Any recruiters worth their salt will do the same! It’s our professional duty to ensure that we match the right people to the right business, and there is no way we can do this without meeting you first. We also NEVER send your details anywhere without getting your consent first.
I’ve sent my CV to you and haven’t heard anything. Why is this?

We receive hundreds of CVs daily, so it’s physically impossible to reply to every candidate. We reach out to as many people as possible, but we state in our adverts that if we haven’t contacted you within 48 hours, you can assume your CV wasn’t shortlisted. If in doubt – pick up the phone. We’re always happy to talk about recruitment.