Booking Coordinator

An exciting temporary opportunity has arisen for the role of Booking Coordinator within Brighton Hospital.

Juice Personnel are named a supplier on Crown Commercial Service’s Non-Clinical Staffing framework (RM6277), supplying non-clinical staff across Yorkshire, the North East, and the North West through Lot 1 on the agreement.

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The Role

To provide administrative and clerical support to the Interventional and Neuro Interventional Radiology Suites, taking the responsibility for efficient flow of scheduled and emergency lists with the ultimate aim of effective and timely patient care
To provide and enable effective scheduling and admission of patients to the Interventional and Neuro Interventional Radiology suite
To act as the first line point of contact for the daily workflow, enabling effective communication of information within the multi-disciplinary team
To communicate effectively with wards and service users to facilitate patient preparation for treatment and to enable timely transfer to and from the interventional suite
To demonstrate excellent communication skills when dealing with patients, relatives and members of the multidisciplinary team utilising sensitivity, empathy and ability to manage conflict
To understand and implement trust and departmental patient preparation guidance as appropriate to the treatment or examination required, following clinical instruction and advice given in the Radiology information system (CRIS) notes
To act on the instruction of the operating interventional radiologist and the clinical team
Actively contribute to effective teamwork
Make and receive departmental telephone calls and emails courteously dealing with enquiries and directing queries where appropriate
Schedule patient appointments for any requested examinations or treatments as defined by the referral and justification (vetting) notes on the Radiology information system (CRIS) utilising the appropriate patient information and pre-procedural paperwork
Arrange direct day case admission and pre-procedure clinic appointments for patients to the Interventional Radiology Suites. To provide support and cross cover to the IR medical secretary as appropriate
Liaise appropriately with specialty wards and medical secretaries to arrange admission for patients requiring a ward-based day case or inpatient stay for treatment
Liaise with inpatient wards within the hospital to book any requested examinations or treatments as defined by the referral and justification (vetting) notes on the Radiology information system (CRIS) or as instructed by the multidisciplinary team
Admit and discharge patients using the Trust system, ordering and dispatching patient notes as required. Ensure all patient notes are appropriately prepared for admission and prepare all appropriate checklists and procedural paperwork prior to scheduled procedure time
Investigate the non-attendance of patients booked for admission. Liaise with the multidisciplinary team with regards to organising on the day and future admission and appointments
Upon patient discharge, ensure that all medical/nursing notes are complete, filed in the correct order and scanned into the procedural event
Ensure all important and confidential patient documents and notes are stored correctly whilst in the suite and complete the appropriate tracking of all notes passing through the Interventional suite
To arrange the efficient flow of patients through the suite, providing the multidisciplinary team with the co-ordination of patient preparation and supporting ongoing care of day care patients
Provide patient level admission data updates to the Radiology management team to support daily communications and duty management
To participate in the implementation of the Fluoroscopy, Theatres & Interventional Unit policies and service development. Support departmental meetings with minute taking and distribution of information as required
Assist in the management of departmental documentation including updating patient posters, information, internal contact numbers and diary updates
Undertake any project work as directed e.g.: obtaining information from various sources, collation and reporting of data, assisting in the production of reports and other documents
To take every possible measure to ensure the safety of patients, visitors and staff in the suite. Report accidents, incidents and faulty equipment as appropriate
Complete requests for work and/or maintenance from the Facilities Management Department where appropriate. Ensure the completion of appropriate records
Carry out the role with regard to the efficient and effective use of resources within the clinical environment
Ensure stocks of stationery are maintained and undertake any necessary photocopying
Ensure that any faxed documents are directed to the appropriate member of staff
Accept responsibility for individual actions
Demonstrate an understanding of role boundaries

About You

ECDL or equivalent
- NVQ3 in Administration or equivalent
- RCA/OCR III or equivalent typing / word processing skills
- Key skills level 2 in literacy or equivalent
- A willingness to undergo training and develop new skills
- Experience in customer facing role
- Experience in working in a busy administrative environment
- Experience utilising hospital PAS system for admission and discharge
- Secretarial and administrative processes and practices including minute taking
- Excellent interpersonal skills
- Able to work under own initiative
- Proven organisational skills
- Decision making and resolving complex work-related issues
- Up-to-date knowledge or demonstrable computer literacy
- Working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel
- Maintains a high level of accuracy
- Good level of verbal and written communication
- Good organisation skills
- Empathetic approach in resolving enquiries
- Able to prioritise and organise own workload
- Able to track information
- Able to recognise issues and refer where appropriate
- Able to manage difficult and distressing situations effectively
- Able to work on own initiative and as part of a team
- Able to collaborate with others
- Able to recognise and resolve routine issues
Empathetic approach to managing and resolving enquiries.
Able to work efficiently and meet tight deadlines
Excellent attention to detail and accuracy
Able to recognise and resolve issues, referring where appropriate
Positive and flexible approach to work

Frequently Asked Questions

How much will it cost for you to find me a job?

It’s an age-old myth that recruitment agencies charge candidates. Our services to candidates are completely free of charge. We offer CV writing, career advice, interview preparation (and more), and we don’t charge you a penny!
Can I register with more than one agency at a time?

Yes, absolutely, and we recommend you do so to ensure you’re getting your name out there. What we do ask is that you’re honest with both parties. Keep everyone informed of all your job activities, and there should be no issues in doing this.
Why should I register with Juice Personnel instead of just finding my own job?

Juice Personnel is a reputable recruitment agency with over 60 years of combined professional experience among our consultants. Our in-depth market knowledge is second to none, and our links with local businesses cover the whole of West Yorkshire, giving us access to hundreds of available opportunities. We will fully manage your application and can offer advice, guidance, or a friendly chat should you need us to!
I’ve applied for a vacancy online. Does this mean you’ve sent my CV to your client?

No, no and no! We pride ourselves on meeting every single candidate we work with. Any recruiters worth their salt will do the same! It’s our professional duty to ensure that we match the right people to the right business, and there is no way we can do this without meeting you first. We also NEVER send your details anywhere without getting your consent first.
I’ve sent my CV to you and haven’t heard anything. Why is this?

We receive hundreds of CVs daily, so it’s physically impossible to reply to every candidate. We reach out to as many people as possible, but we state in our adverts that if we haven’t contacted you within 48 hours, you can assume your CV wasn’t shortlisted. If in doubt – pick up the phone. We’re always happy to talk about recruitment.