Our client, a leading provider of rental solutions, accessed power equipment sales and training are looking for a customer focussed, ambitious and problem solving professional to join their customer experience team.

customer experience advisor
Key role information
  • Date added: 25-06-24
  • Hours: Mon - Fri 42.5 hours per week. 8-5pm or 830-530pm
  • Wage: £25688 p/a + commission after 6 months
  • Sector: Commercial
  • Location: Normanton
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are you looking to join an employee owned business who value their staff and who offer great career opportunities?

customer experience advisor

Our client, a leading provider of rental solutions, accessed power equipment sales and training are looking for a customer focussed, ambitious and problem solving professional to join their customer experience team.

If teamwork, positivity and ownership are your thing, then this could be the job for you!

could this be you?

keep looking!

The Role

  • Work closely with the New Business team and other members of the Customer Experience teams to ensure an efficient and professional service
  • Be ready and willing to share your successes and challenges with your colleagues and manager to enable the wider team to learn and grow
  • Support and assist colleagues through sharing of knowledge
  • Work flexibly, helping with reasonable ad hoc duties as required
  • Demonstrate the Company Values in everything you do
  • Respect all colleagues and customers, being polite and courteous at all times
  • Maintain regular contact with existing customers, building strong relationships, maximising all opportunities and ensuring ongoing revenue
  • Report any opportunities and threats to the Head of Customer Experience, escalating concerns and suggestions for improvement
  • Deal with customer enquiries, spending time and care on every call to ensure ongoing revenue is generated and potential is maximised
  • Issue and follow up quotations in a timely manner
  • Work conscientiously to gain a full understanding and knowledge of your customer base
  • Manage and update the CRM system accurately and effectively
  • Maximise all opportunities for growth and additional revenue
  • Ensure that you seek to surpass customer expectations in everything you do
  • Maintain regular contact with existing customers, ensuring all call data, outcomes and actions are logged
  • Ensure all actions are commercially viable, demonstrating commercial awareness in all price negotiations
  • Ensure that customer issues are kept to a minimum, and where they do occur that they are resolved quickly with a positive outcome
  • Proactively seek new ways of ensuring the highest levels of customer service
  • Build rapport and good relationships with customers, ensuring specific requirements are met

About You

  • Passionate, driven and determined to deliver the highest level of customer service achievable
  • Proven experience within a customer service role
  • Excellent written and verbal communication skills with a friendly telephone manner
  • A natural ability to read people and their requirements, and respond positively and sensitively
  • Excellent time management, administration and organisational skills
  • Attention to detail
  • IT literate, and comfortable hosting video calls
  • Competent problem-solving skills with an ability to identify alternative solutions
  • Self-motivated with an ability to work autonomously, take responsibility and report back on own performance
  • A flexible approach, with a positive and confident outlook and a willingness and ability to react positively to changing business demands

Benefits

Holiday entitlement increases with service to a maximum of 28 days.

As a valued employee, you are entitled to membership of the Westfield Health Cashback Plan, including money back on dental, optical and physio treatments, plus much more.

Flexible Holidays Scheme enables team members to buy additional holidays or swap holiday entitlement for pay.

You'll receive life assurance cover to the value of two times your basic salary for death in service.

Each year, a proportion of Company profits are set aside as a “Team Profit-Share”, to be equally distributed between all eligible members.

If you contribute 4.5% of your pay, our client will contribute 4.5%.

After your probationary period you will be eligible for the opportunity to take one paid day to volunteer at a charity of your choice.

As a valued member of the team you will be entitled to take a one-day “Birthday Holiday” in addition to your annual holiday entitlement. This extra day’s holiday can be taken either on your actual birthday or within one week of your special day.

Frequently Asked Questions

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    Juice Personnel is a reputable recruitment agency with over 60 years of combined professional experience among our consultants. Our in-depth market knowledge is second to none, and our links with local businesses cover the whole of West Yorkshire, giving us access to hundreds of available opportunities. We will fully manage your application and can offer advice, guidance, or a friendly chat should you need us to!

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