Our client, a leading provider of rental solutions, powered access equipment, sales and training are on the look out for their latest team member who has a shared passion for providing excellent customer service.
- Date added: 25-02-25
- Hours: Monday to Friday 830 am - 530 pm 42.50 hours per week
- Wage: £25857 p/a
- Sector: Commercial
- Location: Normanton
is customer service your thing?
hire desk administrator
We are working exclusively on this role for our client who are a industry leading provider of rental solutions, powered access equipment, sales and training.
Established in 2008, our client has a passion for providing outstanding customer service and have plans to significantly grow the business.
could this be you?
keep looking!
The Role
- Act as initial point of contact for department emails, monitoring, co-ordinating and administering the central admin email account
- Support colleagues to ensure customer issues are kept to a minimum, and where they do occur, that they are resolved quickly and with a positive outcome
- Carry out administrative tasks triggered by customer enquiries, working with care and efficiency
- Respond to all phone calls and e-mails effectively and professionally
- Ensure all customer contact is recorded on the customer’s record, and follow-up actions are completed in a timely manner
- Communicate confidently and effectively during dealings with customers
- Conduct quality checks in line with departmental procedures
- Carry out the administration duties associated with machine off-hires
- Effectively co-ordinate machine breakdown support
- Report any opportunities and threats to the Head of Hire, escalating concerns and suggestions for improvement
- Proactively seek new ways of ensuring the highest levels of customer service
About You
- Excellent time management, administration and organisational skills
- A confident communicator with people at any level within an organisation
- Good written and verbal communication skills with a friendly telephone manner
- Self-motivated with an ability to work autonomously and take responsibility
- Impeccable attention to detail
- Ability to meet deadlines
- The ability to make commercially viable decisions
- A flexible approach, with a positive and confident outlook and a willingness and ability to react positively to changing business demands
Benefits
- Up to 28 days holidays with length of service
- Health care
- Flexible holiday scheme
- Life Assurance
- Team Profit Share
- Charity & Volunteering days
- Pension
- Birthday Holiday
Frequently Asked Questions
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How much will it cost for you to find me a job?
It’s an age-old myth that recruitment agencies charge candidates. Our services to candidates are completely free of charge. We offer CV writing, career advice, interview preparation (and more), and we don’t charge you a penny!
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Can I register with more than one agency at a time?
Yes, absolutely, and we recommend you do so to ensure you’re getting your name out there. What we do ask is that you’re honest with both parties. Keep everyone informed of all your job activities, and there should be no issues in doing this.
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Why should I register with Juice Personnel instead of just finding my own job?
Juice Personnel is a reputable recruitment agency with over 60 years of combined professional experience among our consultants. Our in-depth market knowledge is second to none, and our links with local businesses cover the whole of West Yorkshire, giving us access to hundreds of available opportunities. We will fully manage your application and can offer advice, guidance, or a friendly chat should you need us to!
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I’ve applied for a vacancy online. Does this mean you’ve sent my CV to your client?
No, no and no! We pride ourselves on meeting every single candidate we work with. Any recruiters worth their salt will do the same! It’s our professional duty to ensure that we match the right people to the right business, and there is no way we can do this without meeting you first. We also NEVER send your details anywhere without getting your consent first.
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I’ve sent my CV to you and haven’t heard anything. Why is this?
We receive hundreds of CVs daily, so it’s physically impossible to reply to every candidate. We reach out to as many people as possible, but we state in our adverts that if we haven’t contacted you within 48 hours, you can assume your CV wasn’t shortlisted. If in doubt – pick up the phone. We’re always happy to talk about recruitment.
