Quality Assurance Business Partner

Juice Personnel is delighted to support our longstanding client, a national charity dedicated to enhancing the lives of individuals with acquired brain injuries (ABI).

We are seeking a dedicated Quality Assurance Business Partner to join their team. In this pivotal role, you will collaborate closely with Regional Managers to deliver a proactive quality assurance service, driving services toward outstanding quality standards. Your efforts will ensure the provision of person-centred care and support across all services.

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The Role

Salary Up to £44,446.56 DOE per annum + car allowance £4700
35 Hours per week Monday to Friday
Location: North of England, including services in Scotland
This is a remote role with regular touch points and an average of four in-person service visits per month across the North and Scotland
Must be able to drive
Conduct regular oversight and analysis of quality within designated services across your region, utilizing various methodologies to assess and identify risks.
Develop agreed priorities and plans to assess the quality of services.
Visit all designated services on a schedule agreed upon with the Regional Manager to ensure standards are maintained.
Produce timely reports outlining levels of compliance and key areas for improvement following quality assurance visits.
Provide practical guidance and assistance to improve quality in areas visited and in your areas of expertise to operational managers.
Collaborate with operational managers to devise updated ways of working to improve quality.
Gather, evaluate, and analyse data relating to quality measures using systems like Datix to improve quality.
Generate intelligence regarding services to identify assurance and any threats to achieving outstanding quality levels.
Ensure that any identified risks to statutory requirements are actively managed in collaboration with appropriate stakeholders.
Work closely with Regional Managers to develop pre-visit plans targeting specific areas of identified risk.
Adopt a 'critical friend' and 'coaching' approach to foster productive relationships with Service Managers.
Encourage services to innovate, ensuring good practices are shared and successes celebrated throughout the organization.
Champion the involvement of service users throughout the quality improvement process.

About You

Qualification in a quality improvement-related field or equivalent skills within another qualification.
Educated to Level 5 NVQ or equivalent in a Health & Social Care-related subject.
Level 5 Diploma in Management or equivalent management experience, including quality improvement.
Registered Managers Award (Level 4).
Professional qualification in Health & Social Care, Nursing, Social Work, or an allied field.
Expertise in measuring improvements in complex systems.
In-depth knowledge of statutory requirements for the Care sector, healthcare regulations, and guidance.
Ability to analyse complex data and investigate problems to develop a range of solutions.
Experience as a Registered Care Home Manager with one of the UK regulators (CQC/CIW/CIS).
Experience operating at a senior level with other senior managers across various functions.
Full UK driving licence and access to a vehicle, with the ability to meet the travel requirements of the post.
Willingness to travel to any of our service users around the UK and stay away overnight when required.
Willingness to visit services, including evenings and weekends when agreed.

Benefits

Car Allowance £4700 per annum
All expenses covered during service visits
Mileage for car users covered at 25p a mile
Receive laptop and mobile phone
33 days annual leave inclusive of bank holidays
Buy and sell up to 5 days annual leave
Health Cash Plan (available from June 2025)
Access to our Employee Assistance Programme (EAP)
Excellent training and support
Group life assurance
Eye voucher scheme
Free parking
Company Pension
Long Service and Staff Awards

Frequently Asked Questions

How much will it cost for you to find me a job?

It’s an age-old myth that recruitment agencies charge candidates. Our services to candidates are completely free of charge. We offer CV writing, career advice, interview preparation (and more), and we don’t charge you a penny!
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Yes, absolutely, and we recommend you do so to ensure you’re getting your name out there. What we do ask is that you’re honest with both parties. Keep everyone informed of all your job activities, and there should be no issues in doing this.
Why should I register with Juice Personnel instead of just finding my own job?

Juice Personnel is a reputable recruitment agency with over 60 years of combined professional experience among our consultants. Our in-depth market knowledge is second to none, and our links with local businesses cover the whole of West Yorkshire, giving us access to hundreds of available opportunities. We will fully manage your application and can offer advice, guidance, or a friendly chat should you need us to!
I’ve applied for a vacancy online. Does this mean you’ve sent my CV to your client?

No, no and no! We pride ourselves on meeting every single candidate we work with. Any recruiters worth their salt will do the same! It’s our professional duty to ensure that we match the right people to the right business, and there is no way we can do this without meeting you first. We also NEVER send your details anywhere without getting your consent first.
I’ve sent my CV to you and haven’t heard anything. Why is this?

We receive hundreds of CVs daily, so it’s physically impossible to reply to every candidate. We reach out to as many people as possible, but we state in our adverts that if we haven’t contacted you within 48 hours, you can assume your CV wasn’t shortlisted. If in doubt – pick up the phone. We’re always happy to talk about recruitment.