Receptionist/Administrator

The Role

•  Cover the reception desk, welcoming visitors and handling general inquiries.
• Manage the general info inbox and direct queries to appropriate teams.
• Book meeting rooms, handle postal duties, and manage petty cash or payments for services.
• Answer incoming phone calls as needed.
• Assist with health and safety tasks, including checks, recording maintenance tasks, and conducting weekly fire alarm tests.
• Support facilities management by maintaining clean and organized communal areas, meeting rooms, and kitchen spaces.
• Manage office supplies, set up meeting rooms, and assist with opening/locking the office following lone working procedures.
• Provide basic IT support such as troubleshooting printers and maintaining the asset management register.
• Offer diary management and administrative support for the Senior Leadership team, People and Culture, and the Board.
• Assist with finance tasks, including raising purchase orders, processing invoices, and updating spreadsheets.
• Support People and Culture activities like creating ID badges, volunteer administration, and assisting with internal events.
• Ensure all information is handled securely and in compliance with data protection policies.
• Participate in performance development meetings and compulsory training.
• Attend team meetings and report any safeguarding concerns in line with safeguarding procedures.
• Undertake any additional reasonable duties as required.

About You

• Empathetic and be able to deal with challenging emails when it comes to mental health as you will also be running the info inbox
• GCSE English and Maths (or equivalent) at grade C/4 or above.
• Be able to help on other admin based areas, which means helping out as it is a small team and showing initiative
• Proficiency in Microsoft Office programs (Word, Excel, Outlook).
• Excellent administrative, organizational, communication, and customer care skills.
• Previous experience in reception or customer-facing roles.
• Experience in providing administrative support and handling confidential information in line with data protection laws.
• Experience working for a charity or supporting facilities management.
• Experience in diary management.
• Additional: Lived experience of mental health challenges.
• Demonstrates motivation, resilience, and a commitment to the organization's values.
• Open to change and flexible in line with service needs.
• Commitment to equality, diversity, and safeguarding in the workplace.

Benefits

•  Pension 3% employer contribution, 5% employee contribution, enhanced by salary exchange
• 28 days a year plus 8 Statutory holidays, rising to 31 days after 3 years