senior retail manager

Ensuring delivery of exceptional operational standards throughout all their charity shops in the Wakefield area.

To maximise sales and profitability through effective management of people, resources, and budgets.

This is a permanent role, the hours worked will normally be 8.30am to 4.30pm Tuesday to Saturday but there will be occasions when the post holder will be required to work flexible hours including evenings and Sundays.

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The Role

To maximise sales and profitability through effective management of people, resources, and budgets
Ensuring delivery of exceptional operational standards throughout all shops
Leading and developing the team of shop staff
To contribute to the development of the retail strategy in line with the wider strategic objectives
Assist the Head of Retail with the implementation of strategic action plans relating to the shops and provide regular progress updates
Provide regular updates to the Head of Retail with regards to performance and progress towards meeting business objectives
To maximise income from the shops and ensure that sales and profit targets are exceeded.
Analysis of the shop’s performance using relevant data to maximise income and control the costs of the shops
Assist with the development of the marketing and promotion strategy for retail and deliver actions relating to the shops
Identify and suggest actions to mitigate the key financial risks to the shops
Provide relief management and support in the shops as required
Regularly review high street and charity retailers to ensure the shops remain competitive within the local market
Produce content for the social channels
Maintain a standard of excellence at all times with regards to customer service, handle complaints, escalating to the Head of Retail where appropriate
Deliver a high standard of merchandising and display (to include new goods and donated) windows and in store
To ensure adequate cover and resource is provided for staff holiday and sickness in each retail outlet
Ensure that high standards of cleanliness and good housekeeping are constantly maintained
Oversee the security of the shops by controlling keys and maintaining appropriate security procedures
Carry out all necessary Risk Assessments relating to activities within shops
To be responsible for the monitoring and maintenance of safe working environments and working practices at all times within the shops
Ensure that health and safety documentation is kept up to date with regular audit checks in each shop
To be responsible for the reporting of maintenance issues in shops
Responsible for safe cash management in the Retail shops
Responsible for the security of stock within the shops, and taking action to guard against external and internal theft
Liaise with the warehouse manager regarding stock generation and the requirements for each shop
Ensure consistency of pricing across shops to maximise profitability
Ensure other retail and events and initiatives are promoted in the shops
Support shop staff to plan and launch events such as sales and seasonal changes
Assist with the recruitment of shop staff
To lead, motivate and care for the wellbeing of shop staff, dealing with day-to-day management issues as they arise
Carry out annual appraisals and regular 1-2-1’s with shop Managers/Assistants
Identify the training and development needs of shops staff and develop in house solutions where possible to address these
Support the Head of Retail to hold regular shop meetings and attend other meetings as required
Work with the Volunteer team in order to recruit, induct and train volunteers to provide the best available volunteer coverage for the shops
Ensure shop staff use appropriate communication tools to keep volunteers up to date with news from the retail department
Self-development – to maintain and develop skills and knowledge in retail management
Manage and ensure compliance of regulatory requirements within the shops e.g., Sales of Goods Act, Data Protection and GDPR, Health and Safety, Safeguarding
Review policies relating to shops on a regular basis and update as necessary

About You

Car owner with full driving license
Be able to use a till system, Gmail, google drive and google sites
Be a fast learner who can follow delegated tasks
Pay close attention to detail and accuracy
Have excellent communication skills - both verbal and written
Be open to training and development
Proactive with an eagerness to learn, develop and work
Existing retail experience
Ability to think strategically and plan effectively
Ability to meet deadlines and work under pressure
Ability to work with flexibility

Benefits

On sight parking
Pension

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