Technical Support Administrator

Our client, the market leader in building energy performance, sustainability, and compliance to the construction industry. Is seeking a well organised to provide general administrative support to our operations team on our inhouse CRM system and client portal.

Whilst also assisting our Business Analyst with the maintenance and day to day running of the company systems.

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The Role

To work with managers and the wider admin team to provide excellent levels of customer service to both internal and external customers
Assist the Business Analyst in managing and maintaining our internal CRM system
Extract, organise, and analyse data to generate various reports for the team
Help manage and update the Client Portal app, ensuring it runs smoothly
Provide general administrative support, including scheduling meetings, managing emails, and handling documents
Collaborate with different departments to ensure data accuracy and process efficiency
Troubleshoot basic issues related to the CRM system and Client Portal, escalating where necessary
Contribute to the continuous improvement of administrative processes and systems
To undertake other duties, within the competence of the post holder, as may be reasonably required from time to time

About You

Excellent working knowledge of Microsoft systems including Outlook, Word and Excel
Excellent communication skills and be customer focused
Ability to provide an efficient and friendly service to internal and external customers
Good attention to detail
Full UK Driving Licence and the ability to drive to our offices – mileage is paid

Benefits

As well as an engaging and varied day job, this role also offers a variety of excellent benefits including:
28 days annual leave (plus bank holidays Holiday purchase scheme
Company pension scheme
High Street discounts
Cycle to Work scheme
Healthcare Cashback
Free tea/coffee
Social events
Modern office space with nice culture
Flexible working environment
Free parking

Frequently Asked Questions

How much will it cost for you to find me a job?

It’s an age-old myth that recruitment agencies charge candidates. Our services to candidates are completely free of charge. We offer CV writing, career advice, interview preparation (and more), and we don’t charge you a penny!
Can I register with more than one agency at a time?

Yes, absolutely, and we recommend you do so to ensure you’re getting your name out there. What we do ask is that you’re honest with both parties. Keep everyone informed of all your job activities, and there should be no issues in doing this.
Why should I register with Juice Personnel instead of just finding my own job?

Juice Personnel is a reputable recruitment agency with over 60 years of combined professional experience among our consultants. Our in-depth market knowledge is second to none, and our links with local businesses cover the whole of West Yorkshire, giving us access to hundreds of available opportunities. We will fully manage your application and can offer advice, guidance, or a friendly chat should you need us to!
I’ve applied for a vacancy online. Does this mean you’ve sent my CV to your client?

No, no and no! We pride ourselves on meeting every single candidate we work with. Any recruiters worth their salt will do the same! It’s our professional duty to ensure that we match the right people to the right business, and there is no way we can do this without meeting you first. We also NEVER send your details anywhere without getting your consent first.
I’ve sent my CV to you and haven’t heard anything. Why is this?

We receive hundreds of CVs daily, so it’s physically impossible to reply to every candidate. We reach out to as many people as possible, but we state in our adverts that if we haven’t contacted you within 48 hours, you can assume your CV wasn’t shortlisted. If in doubt – pick up the phone. We’re always happy to talk about recruitment.