Service Manager

The Role

• To take overall responsibility for the effective management of all aspects of the service, thereby ensuring the provision of the highest quality standards of diagnosis specific care and treatment, driven by the needs of the individual
• To lead, manage and direct a multidisciplinary team in the attainment of aims and objectives linked to the Plan and the needs of the individual
• To meet full compliance in line with the requirement of the regulatory body and relevant legislation
• To market the service to all potential commissioners and referrers with the key aim of creating new business opportunities
• To manage organic and planned change within the service, to meet the demands of new business
• Demonstrate professional leadership and provide ‘hands on’ management support and guidance, managing staff activities and influencing their practices and attitudes.
• Assume line management responsibilities for the senior management team and lead clinicians where appropriate, to provide operational support and direction. Ensuring that performance standards are identified and met
• Take responsibility for setting and monitoring of budgets, capital and revenue, within location
• Take overall responsibility for recruitment, employment and working practises, complying with Employment Law and contractual obligations. To include the provision of Induction, training and support as required in respect of the statutory responsibilities of the service and the company, with particular emphasis on our aims, values and high-performance standards
• To be an active member of the Service Management group and on occasion to take on additional defined responsibilities in relation to events such as investigations, disciplinary/grievance hearings and the provision of management support to other services
• Promote the ethos of exceptional customer responsiveness throughout the service to all stakeholders including service users, families, purchasers, referrers and other professional partners. This may require additional and or unsocial hours and or overnight stays
• Produce and implement an annual business development plan to support the management and development of existing and new service provision
• Participate in conferences and marketing opportunities as an ambassador of the company
• Take a lead responsibility for the provision and management of on-call systems for location, including out of hours management support to the team within location
• To ensure all Service Users have received and been involved in their assessment, support plans, person centred plans and ongoing reviews
• To be responsible for the financial accounting systems on location
• Ensure at all times the effective health, welfare and safeguard needs of all individuals are met in line with legislation
• To take a lead role, in conjunction with the multidisciplinary team, in the provision of the review process, ensuring review reports are of a professional standard and collated in a timely manner.  Chair review meetings as required and facilitate Service User involvement at all levels
• Ensure through the leadership of the teams, that Service Users are empowered to pursue educational and vocational goals to contribute to their life-long learning, their independence and the achievement of aspirations and quality lifestyle
• Ensure at all times that the physical environment is safe for everyone in accordance with appropriate legislation and best practise, in addition that the environment is adapted to promote a homely atmosphere and maximum independence (and rehabilitation delete as appropriate) to service users, based on the best available knowledge
• To be responsible for all environments, vehicles and equipment within the location, ensuring they are fit for purpose and maintained to an acceptable and safe standard. To be responsible for the planned service and maintenance needs at the location.
• To take overall responsibility for all reporting procedures, both internal and external, ensuring that best practise is adhered to
• To be responsible for the ongoing review of all areas of risk management within the designated location
• Carry out any other duties within the general scope of the post as directed by the Divisional Manager

About You

• Need to have a Level 5 in Health and Social Care or an equivalent qualification in Social Care/Health which meet Regulatory Requirements
• Current Live Clinical qualification with PIN and no restrictions to practice
• Experienced Registered Manager with a qualification in Health and Social Care
• Experience and understanding of what constitutes a high quality specific residential service
• Experience of using quality measures e.g. internal/external audits and experience of making improvements associated with such measures
• Working with a Multi-Disciplinary Team to achieve positive outcomes for the people we support
• The ability to manage and guide staff including clinicians via formal supervisions and appraisals to maintain and improve quality and morale
• Experience of implementing organisational policy and procedure, including the ability to contribute to the development of local procedures where necessary
• Experience of using disciplinary /grievance procedures and experience of managing poor performance issues in line with policy and procedure
• Experience of identifying and implementing staff learning and development needs including knowledge of regulatory requirements for staff training in a social care environment
• Experience of person-centred working
• Ability to prioritise the workload to meet specified deadlines
• Able to demonstrate interpersonal skills including negotiating and influencing skills
• Effective interpersonal skills with the ability to communicate complex information to a wide audience
• Able to demonstrate the use of initiative, problem solving skills
• Good IT skills using Microsoft Office, in particular Word, Excel and Outlook
• Able to demonstrate a positive approach to dealing with problems and complaints
• Ability to be flexible and to work unsociable hours when required
• Experience of managing budgets and financial systems
• Driving licence and access to own car
• Ability to fulfil the travelling requirements of the post including attending training/meetings

Benefits

• 38 days annual leave (inclusive of bank holidays)
• Excellent training and support
• Group life assurance
• Eye voucher scheme
• Free parking
• Nationwide employee staff discounts incl. gym membership, eating out and shopping