prism medical

Who are Prism Medical?

Prism Medical are a leading name in specialist moving, handling, and bathing equipment. Their products make a real difference to people with mobility challenges, and their Wakefield site plays a huge role in delivering that support. To keep things running smoothly, Prism Medical needs the right people in the right roles — from service coordinators to call desk handlers.

The Challenge

Back in November 2024, Prism Medical needed help. Recruiting across different levels and functions was proving tough — especially when balancing both temporary cover and permanent hires. They needed a partner who could take the pressure off, move quickly, and supply not just capable candidates, but people who would fit their culture and values too.

Our Approach

That’s where Juice Personnel came in.

We spent time with Prism Medical’s managers and HR team to get under the skin of their business. By understanding exactly what each role required — and the type of people who thrive in their workplace — we could deliver a recruitment strategy that worked.

Here’s how we supported them:

• Supplying temporary staff at short notice to cover immediate needs.
• Recruiting for permanent positions, giving Prism long-term stability.
• Providing dedicated account management, so communication was always clear and responsive.
• Staying flexible as their needs changed — adapting quickly and effectively.

The Results

Since partnering with us, Prism Medical has seen real success in strengthening their operational teams. Together we’ve:

• Filled multiple Installation schedulers and Service & Repair Coordinator roles.
• Recruited strong Team Leaders to boost operations.
• Supplied reliable Call Desk Handlers to keep communication seamless.
• Balanced both temporary and permanent recruitment, across all areas of the business, depending on their needs.

What started as a new partnership has quickly grown into a trusted relationship. Today, Prism Medical sees Juice Personnel not just as an agency — but as an extension of their team.

In Their Words

'The feedback from candidates was very positive – Terri was lovely, very professional, felt like she really understood the company and the role and could relay this to the candidate, friendly, knowledgeable, easy to deal with.

I can re-iterate my feedback on working with Terri over the last few weeks, she has been really good, very responsive, had a lovely little chat with her when we were sorting out Emily the new Assessor scheduler over my concerns etc.

I am really impressed so far and look forward to keeping our working relationship going'

Looking Ahead

From that first brief in November 2024, our relationship with Prism Medical has only grown stronger. By providing the people they need, when they need them, we’ve helped them focus on what they do best — supporting people with quality products and service.