Customer Service Advisor

Juice are currently recruiting for one of the largest parcel distributors in the country due to them experiencing tremendous growth recently, and continuous growth plans for the future based in Shawcross Dewsbury.
We have a great opportunity to join the customer service team. You will report to the customer service team leader and will be responsible for delivering first class customer service to the retail customers by means of liaising with internal and external stakeholders.

The customer service team support a diverse portfolio of retail customers and are continuously providing innovative solutions to support both our customer needs and business growth.

To be successful in this role you will possess a customer centric mind set and you will have a proven track record of continuously contributing to improving both internal ways of working and the customer experience.

COULD THIS BE YOU?

KEEP LOOKING...

The Role

Efficiently process and manage customer collection requests and bookings
Handle and resolve various customer query types via email, phone call and tickets system to a high level
Perform ad-hoc data analysis using internal and external data to support both management and own decision making
Accountability to meet individual and team KPI’s
Effectively communicate all service issues to customers
Provide collection information to our customers and any other documentation/information required
Work directly with major retailers to feedback on and execute solutions to logistical issues
Liaise with transport planning department to optimise collection/delivery capacity
Working with internal and external stakeholders to resolve claims/delivery disputes
Aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure great customer service is continually maintained

About You

Previous customer service experience (essential)
Supply chain knowledge (desired)
Ability to collate large data sets and perform ad-hoc data analysis (essential)
Excellent communication skills both written and verbal
Ability to stay calm in pressured situations
Excellent PC skills, specifically MS Excel with use of advanced formulas
A positive attitude with a willingness to continuously learn

Benefits

Free parking

Frequently Asked Questions

How much will it cost for you to find me a job?

It’s an age-old myth that recruitment agencies charge candidates. Our services to candidates are completely free of charge. We offer CV writing, career advice, interview preparation (and more), and we don’t charge you a penny!
Can I register with more than one agency at a time?

Yes, absolutely, and we recommend you do so to ensure you’re getting your name out there. What we do ask is that you’re honest with both parties. Keep everyone informed of all your job activities, and there should be no issues in doing this.
Why should I register with Juice Personnel instead of just finding my own job?

Juice Personnel is a reputable recruitment agency with over 60 years of combined professional experience among our consultants. Our in-depth market knowledge is second to none, and our links with local businesses cover the whole of West Yorkshire, giving us access to hundreds of available opportunities. We will fully manage your application and can offer advice, guidance, or a friendly chat should you need us to!
I’ve applied for a vacancy online. Does this mean you’ve sent my CV to your client?

No, no and no! We pride ourselves on meeting every single candidate we work with. Any recruiters worth their salt will do the same! It’s our professional duty to ensure that we match the right people to the right business, and there is no way we can do this without meeting you first. We also NEVER send your details anywhere without getting your consent first.
I’ve sent my CV to you and haven’t heard anything. Why is this?

We receive hundreds of CVs daily, so it’s physically impossible to reply to every candidate. We reach out to as many people as possible, but we state in our adverts that if we haven’t contacted you within 48 hours, you can assume your CV wasn’t shortlisted. If in doubt – pick up the phone. We’re always happy to talk about recruitment.