Customer Service Advisor

An excellent opportunity has arisen for a Temporary Client Liaison Executive to join a leading organisation providing specialist testing and reporting services across the UK.

This Temporary Client Liaison Executive role is ideal for someone with strong communication skills who enjoys supporting clients, managing appointments and delivering excellent customer service in a professional and regulated environment.

You will play a key role within the Customer Experience Team, ensuring clients receive a professional, efficient and compassionate service while maintaining accuracy and attention to detail throughout the process.

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The Role

Manage daily workloads including client questionnaires and appointment scheduling
Complete client questionnaires accurately and professionally
Communicate with clients regarding appointments, updates, changes and delays
Handle incoming telephone enquiries with confidence and empathy
Maintain accurate client records and documentation
Ensure all work is completed in line with company procedures and quality standards
Work closely with internal teams to achieve service levels and deadlines
Support a smooth client journey from initial contact through to completion

About You

Previous experience in customer service, administration, client support or a similar role
Excellent telephone communication and interpersonal skills
Strong written and verbal communication abilities
Highly organised with excellent attention to detail
Ability to manage multiple priorities in a busy environment
Confident using Microsoft Office including Word, Excel and Outlook
Professional, positive and compassionate approach when dealing with clients
Ability to follow procedures and maintain high-quality standards

Benefits

£13.33 per hour (£26,000 per annum equivalent)
Monday to Friday working pattern
9:00am–5:00pm hours
Temporary opportunity within a specialist organisation
Supportive and collaborative team environment
Opportunity to develop experience within a regulated industry

Frequently Asked Questions

How much will it cost for you to find me a job?

It’s an age-old myth that recruitment agencies charge candidates. Our services to candidates are completely free of charge. We offer CV writing, career advice, interview preparation (and more), and we don’t charge you a penny!
Can I register with more than one agency at a time?

Yes, absolutely, and we recommend you do so to ensure you’re getting your name out there. What we do ask is that you’re honest with both parties. Keep everyone informed of all your job activities, and there should be no issues in doing this.
Why should I register with Juice Personnel instead of just finding my own job?

Juice Personnel is a reputable recruitment agency with over 60 years of combined professional experience among our consultants. Our in-depth market knowledge is second to none, and our links with local businesses cover the whole of West Yorkshire, giving us access to hundreds of available opportunities. We will fully manage your application and can offer advice, guidance, or a friendly chat should you need us to!
I’ve applied for a vacancy online. Does this mean you’ve sent my CV to your client?

No, no and no! We pride ourselves on meeting every single candidate we work with. Any recruiters worth their salt will do the same! It’s our professional duty to ensure that we match the right people to the right business, and there is no way we can do this without meeting you first. We also NEVER send your details anywhere without getting your consent first.
I’ve sent my CV to you and haven’t heard anything. Why is this?

We receive hundreds of CVs daily, so it’s physically impossible to reply to every candidate. We reach out to as many people as possible, but we state in our adverts that if we haven’t contacted you within 48 hours, you can assume your CV wasn’t shortlisted. If in doubt – pick up the phone. We’re always happy to talk about recruitment.