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IT Service Desk Technician 1st and 2nd Line Support

Key role information

Date added: 02-04-25
Hours: 9:00 am – 6:00 pm with a supplemented on-call requirement) they are also open on Bank Holidays so a rota would be organised for this too.
Wage: £30 000 to £36 000 p/a
Sector: Commercial
Location: Leeds

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An exciting opportunity...

IT Service Desk Technician 1st and 2nd Line Support

Juice is working with a great client, a well-established and rapidly growing IT Managed Service Provider (MSP) committed to delivering exceptional IT support and innovative technology solutions. They take pride in providing high-quality service to businesses across various industries, ensuring seamless IT operations and security

With a strong focus on customer service and technical excellence, they offer a dynamic and collaborative work environment where employees can grow and thrive.

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The Role

Monday to Friday 9:00 am – 6:00 pm with a supplemented on-call requirement) they are also open on Bank Holidays so a rota would be organised for this too.
Salary £30-36k DOE
Location: Leeds LS12
Must be able to drive as you would also be going to clients on visits – these are reimbursed.
Provide first and second-line technical support for IT issues, including hardware, software, and networking.
Respond to customer queries via phone, email, or ticketing system, ensuring high levels of service.
Diagnose and troubleshoot basic and complex IT issues, escalating cases when necessary.
Assist in setting up new user accounts, equipment, and Microsoft Cloud services.
Configure and maintain LANs, WANs, and other network systems, including monitoring via CheckMK.
Monitor network performance and troubleshoot issues to ensure efficiency and security.
Document incidents and service requests accurately in the ticketing system.
Work collaboratively within the team to resolve technical issues efficiently.
Maintain excellent communication with customers and suppliers regarding IT services and telephony.
Participate in the on-call rotation for after-hours support as required.

About You

Minimum 2 years of experience in an IT Service Desk role (1st & 2nd Line).
Strong customer service and communication skills.
Knowledge of Microsoft 365, Azure, and basic networking principles.
Experience with Windows Server, Active Directory, TCP/IP, DNS, DHCP, VLAN, VPN, and troubleshooting common IT issues.
Strong troubleshooting skills across networking, Microsoft 365, Azure, and Windows Server.
Ability to work in a fast-paced environment and manage multiple tasks effectively.
Relevant certifications (Microsoft Certified: Azure Fundamentals, CompTIA Network+, ITIL) or equivalent experience.

Benefits

Career progression opportunities.
Training and development programs.
Supportive and collaborative team environment.
Competitive salary and on-call compensation.

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