- Date added: 04-11-25
- Hours: Monday to Friday, Full Time, Permanent 8am till 4.30pm
- Wage: £26,000 – £34,000 per annum DOE (maximum starting salary for candidates without COINS experience: £26,000)
- Sector: Commercial
- Location: Wakefield
An exciting opportunity...
IT Technician
Juice are working with a well-established company based in Wakefield to recruit an IT Technician (COINS Support).
This exciting hybrid role combines hands-on IT support with the creation of clear, professional documentation for technical resolutions. You’ll provide front-line technical support while working closely with senior technicians to capture and document solutions — helping to build an efficient, knowledge-driven IT environment.
COULD THIS BE YOU?
KEEP LOOKING...
The Role
- Location: Wakefield (office-based)
- Hours: Monday to Friday, Full Time, Permanent 8am till 4.30pm
- Salary: £26,000 – £34,000 per annum DOE (maximum starting salary for candidates without COINS experience: £26,000)
- IT Support & Technical Assistance
- Respond to and resolve Level 1 IT support tickets via phone, email, or in person.
- Provide basic troubleshooting for hardware, software, and network issues.
- Install, configure, and maintain computer systems, peripherals, and applications.
- System Maintenance
- Carry out routine system updates, maintenance, and troubleshooting.
- Assist with IT asset management, inventory, and user account setup.
- Support onboarding and offboarding processes, ensuring smooth user transitions.
- Network Support
- Assist in troubleshooting wired and wireless connectivity issues.
- Escalate more complex network issues to senior IT staff or external vendors.
- Resolution Documentation
- Work with senior technicians to record and document complex technical issue resolutions.
- Create clear, step-by-step technical documentation and process guides.
- Maintain and update the internal Jira knowledge base for common technical issues
- COINS User Support
- Act as the first point of contact for COINS software users, providing guidance and troubleshooting assistance.
- Log and track COINS-related issues through Jira, escalating as necessary.
- Liaise with external COINS providers to resolve more advanced issues.
- Develop user guides, FAQs, and training materials to improve software understanding and adoption.
- Collaboration & Continuous Improvement
- Shadow senior IT staff during troubleshooting sessions to capture detailed processes.
- Contribute to the development of documentation standards and best practices.
- Support user training sessions to enhance COINS knowledge and system efficiency.
About You
- We’re looking for someone with a genuine interest in IT support and systems documentation — a problem solver who enjoys helping others and continuously learning.
- Essential:
- Basic understanding of IT systems, networking, and security principles.
- Familiarity with documentation and ticketing tools (e.g. MS Word, Jira, Confluence).
- Strong communication and organisational skills.
- Desirable:
- Experience creating or maintaining technical documentation.
- Knowledge of COINS or similar ERP systems (advantageous but not essential).
- A proactive, curious approach to learning new systems and processes.
Benefits
- Onsite parking
- Progression within the company – very good with this and push people to be the very best they can be
- 22 days holiday plus bank holidays
- After being with the company 6 months – Private health plan as part of the package
- Christmas party and social events including the 30 years awards coming up
- Qualifications will be paid for as long as it is applicable to the role T&Cs will be in place
- Charity/food days
Frequently Asked Questions
-
How much will it cost for you to find me a job?
It’s an age-old myth that recruitment agencies charge candidates. Our services to candidates are completely free of charge. We offer CV writing, career advice, interview preparation (and more), and we don’t charge you a penny!
-
Can I register with more than one agency at a time?
Yes, absolutely, and we recommend you do so to ensure you’re getting your name out there. What we do ask is that you’re honest with both parties. Keep everyone informed of all your job activities, and there should be no issues in doing this.
-
Why should I register with Juice Personnel instead of just finding my own job?
Juice Personnel is a reputable recruitment agency with over 60 years of combined professional experience among our consultants. Our in-depth market knowledge is second to none, and our links with local businesses cover the whole of West Yorkshire, giving us access to hundreds of available opportunities. We will fully manage your application and can offer advice, guidance, or a friendly chat should you need us to!
-
I’ve applied for a vacancy online. Does this mean you’ve sent my CV to your client?
No, no and no! We pride ourselves on meeting every single candidate we work with. Any recruiters worth their salt will do the same! It’s our professional duty to ensure that we match the right people to the right business, and there is no way we can do this without meeting you first. We also NEVER send your details anywhere without getting your consent first.
-
I’ve sent my CV to you and haven’t heard anything. Why is this?
We receive hundreds of CVs daily, so it’s physically impossible to reply to every candidate. We reach out to as many people as possible, but we state in our adverts that if we haven’t contacted you within 48 hours, you can assume your CV wasn’t shortlisted. If in doubt – pick up the phone. We’re always happy to talk about recruitment.