Retail Donation Centre Manager

An excellent opportunity has arisen for a Retail Donation Centre Manager to join a well-established charity organisation in Wakefield.

This Retail Donation Centre Manager role is perfect for an experienced people manager who enjoys leading teams, driving operational performance and making a genuine difference within the local community. You’ll oversee the day-to-day operation of a busy donation centre, ensuring every donation is processed efficiently to maximise income across retail stores, eBay and other sales channels.

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The Role

Lead, coach and develop a team of staff, supervisors and volunteers
Oversee the day-to-day operation of the Retail Donation Centre
Manage the sorting, categorisation and distribution of donations to maximise retail income
Plan stock allocation across retail stores, eBay and specialist sales channels
Support donation campaigns, stock appeals and corporate donation projects
Oversee transport operations, allocating drivers in line with delivery schedules
Monitor operational performance, stock flow and income opportunities
Maintain a safe, clean and organised donation centre, ensuring compliance with Health & Safety regulations
Ensure compliance with GDPR, safeguarding, WEEE regulations and sales legislation
Produce operational and performance reports for senior management
Work closely with retail, fundraising and transport teams to support business objectives
Take a hands-on approach, supporting the warehouse operation whenever required

About You

Minimum of 2 years' management experience
Proven experience leading and developing teams, including volunteers where possible
Background in retail, charity retail, warehouse, logistics or operations management
Strong leadership, communication and organisational skills
Ability to manage multiple priorities in a fast-paced environment
Confident making decisions and solving operational challenges
Good IT and reporting skills
Interest in retail, sustainability, second-hand goods, online selling or stock management would be advantageous
Able to reliably commute to Wakefield (WF1)

Benefits

Salary up to £29,500 per annum
Company pension
Enhanced maternity and paternity pay
Free flu vaccinations
Free on-site parking
Health & wellbeing programme
Employee referral scheme
Opportunity to make a real impact within the local community

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